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HDFC Life Launched Service Bot "Neo" For Twitter

Published on October 05, 2017
HDFC Life Insurance Company has launched Neo which is a servicing bot for Twitter.

  • This bot uses artificial intelligence for customer service.
  • The bot is expected to answer insurers' queries regarding policies of the companies on Twitter.
  • Earlier HDFC Life launched SPOK which was an email bot to answer customer queries. 
  • The Neo bot will be available 24/7
  • This bot has the capability to authenticate customers and give frequently sought details, like fund value, sum assured and premium amount.
  • HDFC Life launched Neo with SmartConnect Technologies.

"Neo is one of several initiatives undertaken by HDFC Life to streamline and digitise customer on-boarding, policy issuance processes and servicing, with the aim of making such processes convenient and simple for the customers. One main aspect of this is to ensure our customers receive immediate responses to their queries, any time any place - be it email, chat or twitter - as per their convenience," 

About HDFC Life Insurance 

  • HDFC Life is a long-term life insurance provider with its headquarters in Mumbai
  • It offers individual and group insurance.
  • The MD & CEO of the company is Amitabh Chaudhry
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