Piyush Goyal Launched Rail Madad and Menu on Rails Apps

Piyush Goyal, Minister of Railways & Coal has recently launched two mobile apps In line with Digital India initiatives.

Rail Menu App

IRCTC has developed Rail Menu app with an aim to create awareness among the passengers for the items served to them on their Rail Journey. 

Features of  “Menu on Rails” 

• Displays menu served on all type of trains
• For Mail/Exp trains, food items are covered in 4 categories namely : Beverages, Breakfast, Meals and A-La-Carte
• A-La-Carte includes list of 96 items
• Displays the menu to be served in Rajdhani/ Shatabdi/ Duronto 
• Food item rates displayed are inclusive of taxes to avoid any confusion on taxation.
• Supports Android and iOS platforms
• Website version available

Rail MADAD (Mobile Application for Desired Assistance During Travel)

This app is launched to accelerate the passenger grievance redressal. Railway Passenger Grievance Redressal and Management System comprises many novel features including ‘Rail Madad’. The app can be used to register complaints and it supports real-time feedback on the status of redressal of their complaints. 

Features of Rail Madad application 

• It registers a complaint with minimum inputs from passengers, issues unique ID instantly and relays the complaint online to relevant field officials for immediate action. The action taken on complaint is also relayed to passenger through SMS, thus fast-tracking the entire process of redressal of complaints through digitisation.
• It displays various helpline numbers and provides direct calling facility for immediate assistance in one easy step
• The data analysis would also generate trends on various performance parameters of a selected train/station like cleanliness, amenities etc thus making managerial decision more precise and effective.
• Hierarchy based dashboard/reports will be available for management at Division /Zonal/Railway board level and sent through auto email to every concerned officer weekly

Expected Questions

It registers a complaint with minimum inputs from passengers, issues unique ID instantly and relays the complaint online to relevant field officials for immediate action. The action taken on the complaint is also relayed to the passenger through SMS, thus fast-tracking the entire process of redressal of complaints through digitisation.

Which of the following apps is discussed in the above-given paragraph?

a. Rail MITRA

b. Rail SATHI

c. Rail MADAD

d. Rail SAHAYK

e. None