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ICICI Bank Launched Voice Banking Services

Published on April 22, 2020
Current Context: ICICI (Industrial Credit and Investment Corporation of India) Bank has started a voice baking services on Amazon Alexa and Google Assistant for its customers.
ICICI Bank Launched Voice Banking Services
  • For this feature, the bank has integrated its AI-powered multi-channel chatbot, ‘iPal’, with the world’s two most popular voice assistant apps--Amazon Alexa and Google Assistant to enable its retail banking customers to undertake an array of banking services with just a simple voice command. This novel facility offers customers yet another way to connect with their Bank from home at a time when they are advised to stay indoors in the wake of the nationwide lockdown.
  • The voice banking service of ICICI bank enables customers to #BankWith their voice and to get avail with baking services like checking account balance, perform transactions, check credit card due date ask queries about the Bank’s products and services
  • The service is available instantly 24x7, without any branch visit

Static Part:

  • HQ of ICICI Bank– Mumbai
  • MD and CEO of ICICI Bank– Sandeep Bakshi


Q.1 Which bank has launched Voice Banking Services on Amazon Alexa and Google Assistant for their customers?
a. Axis Bank
b. ICICI Bank
c. Yes Bank
d. Kotak Mahindra Bank
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