ICICI Bank Launched Voice Banking Services

Published on April 22, 2020
Current Context: ICICI (Industrial Credit and Investment Corporation of India) Bank has started a voice baking services on Amazon Alexa and Google Assistant for its customers.
ICICI Bank Launched Voice Banking Services
  • For this feature, the bank has integrated its AI-powered multi-channel chatbot, ‘iPal’, with the world’s two most popular voice assistant apps--Amazon Alexa and Google Assistant to enable its retail banking customers to undertake an array of banking services with just a simple voice command. This novel facility offers customers yet another way to connect with their Bank from home at a time when they are advised to stay indoors in the wake of the nationwide lockdown.
  • The voice banking service of ICICI bank enables customers to #BankWith their voice and to get avail with baking services like checking account balance, perform transactions, check credit card due date ask queries about the Bank’s products and services
  • The service is available instantly 24x7, without any branch visit

Static Part:

  • HQ of ICICI Bank– Mumbai
  • MD and CEO of ICICI Bank– Sandeep Bakshi

Question:

Q.1 Which bank has launched Voice Banking Services on Amazon Alexa and Google Assistant for their customers?
a. Axis Bank
b. ICICI Bank
c. Yes Bank
d. Kotak Mahindra Bank

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