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‘UPI Help’ by NPCI

Published on March 16, 2021
Current Context: India’s digital payments umbrella entity called National Payments Corporation of India (NPCI) has launched ‘UPI-Help’ on BHIM UPI.
‘UPI Help’ by NPCI
  • The ‘UPI-Help’ will help in the grievance redressal mechanism for BHIM app users.
  • With this application, users will be able to check the status of the pending transactions, raise complaints against transactions that are not processed if the money has not reached the other end and raise complaints against merchant transactions.
  • The feature has gone live on the BHIM app by NPCI for the customers of State Bank of India, AXIS Bank, HDFC Bank, and ICICI Bank. And soon it will be extended to the customers of Paytm Payments Bank and TJSB Sahakari Bank as well.
  • Static Part: 
    • HQ of NPCI: Mumbai
    • MD and CEO of NPCI: Dilip Asbe


Q.1 Which of the following organisation launched ‘UPI-Help’?
a. PhonePe
b. Google Pay
d. Jio
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