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‘Eva’ Chatbot—HDFC Bank and CSC

Published on May 11, 2021
Current Context: India’s private sector bank named HDFC Bank collaborated with Common Services Centers (CSCs) to launch a chatbot named ‘Eva’.
‘Eva’ Chatbot—HDFC Bank and CSC
  • The ‘Eva’ chatbot was launched on CSC’s Digital Seva Portal.
  • The chatbot will support Village Level Entrepreneurs (VLEs) by providing them banking services.
  • The VLEs will be able to get knowledge about the products and services offered by HDFC Bank. The VLEs will be able to access accurate information pertaining to various products, processes and resolve queries about HDFC Bank’s services.
  • The VLEs will also learn about how to open an account, loan generation and digital transaction processes, and its safety.
  • Due to this chatbot, the banking services of HDFC bank will reach the last mile customers.
  • The ‘Eva’ chatbot service will remain active 24x7.
  • Static Part:
    • HQ of HDFC Bank: Mumbai
    • MD and CEO of HDFC Bank: Sashidhar Jagdhishan
    • Tagline of HDFC Bank: We understand your world


Q.1 Which private sector bank launched the ‘Eva’ chatbot in partnership with CSCs?
a. Axis Bank
b. Yes Bank
c. HDFC Bank
d. ICICI Bank

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