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‘Urja’—Chatbot of BPCL

Published on August 23, 2021
Current Context: The Bharat Petroleum Corporation Ltd (BPCL) launched the chatbot named ‘Urja’.
‘Urja’—Chatbot of BPCL
  • The ‘Urja’ chatbot is an AI (Artificial Intelligence) enabled one which is launched to offer a seamless self-service experience to the customers.
  • BPCL has launched the ‘Urja’ chatbot under its Project Anubhav.
  • The chatbot will provide seamless self-service and quick resolution of queries of customers. It will resolve any queries for both B2B & B2C.
  • Currently, the chatbot is available in 13 languages. Through this chatbot, BPCL is giving a digital touch to its customer interface.
  • Static Part: 
    • HQ of BPCL: Mumbai
    • CMD of BPCL: Arun Kumar Singh


Q.1 What is the name of the chatbot launched by BPCL?
a. Sewa
b. Urja
c. Siva
d. Eva

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