Union Bank ties up with Accenture for analytics based customer services

Current Context: Union Bank has indeed partnered with Accenture to enhance their customer services using analytics on December 5, in Mumbai.

• The program will enable the bank to develop robust data visualization and reporting capabilities, including interactive dashboards and reports for business, operational, and regulatory purposes.
• This will provide employees with access to business intelligence that can enhance customer service and operational agility across the bank’s branches.
• Accenture is known for offering strategies, tools, and services to help banks innovate, achieve growth, and deliver efficiencies.
• They focus on key areas like enterprise applications, data & analytics, core applications, and surrounding architecture like apps, call centers, and online banking.
• This collaboration is likely to bring about a positive change in Union Bank’s customer service experience.

Question:

Q.1 What is the purpose of the Union Bank and Accenture partnership?
a. To enhance customer services using analytics
b. To launch a new banking product
c. To merge the two companies
d. To create a new banking app