SEBI launches SCORES 2.0 to Strengthen Complaint Redressal System

Current Context: The Securities and Exchange Board of India (SEBI) launched a new version of its complaint redressal system called SCORES 2.0 on 1st April 2024.

• This new system aims to enhance the efficiency in handling investor complaints in the securities market.
• The salient features of SCORES 2.0 include:
• Reduced and uniform timelines for the redressal of investor complaints across the securities market, i.e., 21 calendar days from the date of receipt of the complaint.
• Monitoring of timely redressal of investors’ complaints by the designated bodies.
• Providing two levels of review.
• Integration with the KYC Registration Agency database for easy registration of investors onto SCORES.
• This initiative is expected to significantly improve the investor experience and the overall functioning of the securities market.

Question:

Q.1 What is the name of the new complaint redressal system launched by SEBI?
a. SCORES 1.0
b. SCORES 3.0
c. SCORES 2.0
d. SCORES 4.0