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SEBI launches SCORES 2.0 to Strengthen Complaint Redressal System

Published on April 03, 2024
Current Context: The Securities and Exchange Board of India (SEBI) launched a new version of its complaint redressal system called SCORES 2.0 on 1st April 2024.
SEBI launches SCORES 2.0 to Strengthen Complaint Redressal System
  • This new system aims to enhance the efficiency in handling investor complaints in the securities market.
  • The salient features of SCORES 2.0 include:
    • Reduced and uniform timelines for the redressal of investor complaints across the securities market, i.e., 21 calendar days from the date of receipt of the complaint.
    • Monitoring of timely redressal of investors’ complaints by the designated bodies.
    • Providing two levels of review.
    • Integration with the KYC Registration Agency database for easy registration of investors onto SCORES.
    • This initiative is expected to significantly improve the investor experience and the overall functioning of the securities market.


Q.1 What is the name of the new complaint redressal system launched by SEBI?
a. SCORES 1.0
b. SCORES 3.0
c. SCORES 2.0
d. SCORES 4.0
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