Centre issued new guidelines for public grievance redressal within 21 Days

Current Context: On 27th August 2024, The Central Government has indeed issued new guidelines aimed at improving the public grievance redressal process.

• Here are some key points:
• Reduced Timeline: The time for resolving public grievances has been reduced from 30 days to 21 days.
• Interim Replies: If a grievance cannot be resolved within 21 days, an interim reply will be provided to the citizen.
• Dedicated Officers: Nodal Officers for Public Grievances will be appointed in all Ministries and Departments to ensure prompt and efficient handling of complaints.
• Integrated Platform: The guidelines emphasize using the CPGRAMS portal as a single-window platform for filing and tracking grievances.
• AI-Powered Tools: The government will use AI-powered analytical tools to analyze feedback and improve the grievance redressal process.

Question:

1 What is the new timeline for resolving public grievances as per the Central Government's guidelines issued on 27th August 2024?

• A) 30 days
• B) 21 days
• C) 15 days
• D) 10 days

Answer: B) The guidelines have reduced the time for resolving public grievances from 30 days to 21 days.