GenAI-powered virtual relationship manager has been introduced by Bank of Baroda

Current Context: Bank of Baroda has recently introduced a GenAI-powered virtual relationship manager named Aditi to enhance their digital customer service experience.

• Aditi is designed to provide conversational banking services through audio, video, and chat-based assistance, available 24/7 with multilingual support.
• This service aims to make banking more accessible and efficient for customers.
• Additionally, Bank of Baroda has launched GyanSahay.AI, a GenAI-enabled knowledge management platform for its employees.
• This platform helps employees access accurate information quickly, improving customer service and operational efficiency.

Question:

1 What is the name of Bank of Baroda's GenAI-powered virtual relationship manager aimed at enhancing customer service?

• A) GyanSahay.AI
• B) Aditi
• C) Suraksha
• D) Pragati

Answer: B) Bank of Baroda has introduced a GenAI-powered virtual relationship manager named Aditi to offer 24/7 customer service through audio, video, and chat-based interactions, enhancing accessibility and efficiency for its customers.