E-Daakhil has been launched by centre across all states and union territories of India

Current Context: The E-Daakhil portal is an initiative by the Department of Consumer Affairs, Government of India, aimed at simplifying the process of filing consumer complaints.

• Launched nationwide on November 22, 2024, the portal allows consumers to file grievances online, track their cases, and make digital payments without needing to be physically present.
• The portal is designed to be paperless and transparent, making it easier for consumers, especially those in remote areas, to access consumer justice.
• It supports various functionalities, including registration, complaint filing, fee payment, and case tracking.
• The system is maintained by the National Informatics Centre, Ministry of Electronics & Information Technology (GoI).

Question:

1 What is the primary objective of the E-Daakhil portal launched by the Department of Consumer Affairs?

• A) Promote online shopping platforms
• B) Digitize retail billing systems
• C) Assist businesses in addressing consumer queries
• D) Simplify the process of filing consumer complaints

Answer: D) The E-Daakhil portal was introduced to make it easier for consumers to file grievances online, track cases, and make digital payments, enhancing access to consumer justice.