- It recorded 13.34 lakh complaints, showing a 13.55% increase over the previous year.
- The majority were related to loans & advances (29.25%) and credit card issues, which rose by 20%.
- Complaints about mobile/e-banking fell by 12.74%, reflecting improved digital services.
- Over 91% of complaints were filed online through RBI’s Complaint Management System (CMS).
- The RBI achieved a 93% disposal rate, ensuring faster resolution of grievances.
- Private banks accounted for 37.5% of complaints, the highest among all bank groups.
Question:
Q.1 As per the RBI Annual Report of the Ombudsman Scheme 2024–25, which category had the highest share of complaints?a) Mobile/e-banking
b) Credit cards
c) Loans and advances
d) Deposits
Answer: c) Loans and advances accounted for the highest share of complaints at 29.25% in the RBI Ombudsman Report 2024–25.
