- The app allows users to rate voice calls instantly on a 1-to-5-star scale.
- With increasing dependence on mobile networks, crowdsourced feedback will help TRAI monitor call drops and voice-quality problems more effectively. Telecom operators can use location-based feedback to identify underperforming areas and take targeted corrective measures.
- Consumers can report issues such as call drops, echo, voice breaking, audio delay, one-way audio, cross-connections and delayed call connection.
- User feedback is collected along with relevant network information and shared with the concerned telecom service provider for corrective action.
- The app also provides automatic post-call feedback prompts and helps users view their rating history.
- The initiative aims to strengthen consumer participation, identify weak network areas and improve the quality of mobile voice services.
Question:
Q1.What is the main purpose of the revamped TRAI MyCall application?a) To block promotional messages
b) To assess voice-call quality through consumer feedback
c) To provide free mobile data
d) To compare mobile recharge plans
Answer: b) The TRAI MyCall app allows consumers to rate their calls and report problems such as call drops, echo and poor voice quality, helping TRAI and telecom operators identify and address network-performance issues.
