Current Context: On 2 September 2026, fintech company Razorpay, in partnership with IndusInd Bank, launched RAY, an AI-powered account manager available through WhatsApp. Developed for businesses of all sizes, RAY enables founders to monitor payments, analyse business performance, manage settlements and perform payment-related actions through natural text or voice conversations in English and Hindi.
Key Points:
- RAY functions as a 24×7 conversational AI account manager.
- Users can communicate through text or voice messages in English and Hindi.
- It provides payment summaries, performance analysis and sales forecasts.
- It can generate and send payment links for failed transactions.
- It helps businesses monitor settlements and manage cash flow.
- RAY can identify payment failures, checkout drop-offs, bank downtime and unusual transaction patterns.
- Businesses can use it to initiate refunds, clear settlements and manage account settings after authentication.
- Bajaj Finance was among the first businesses to use the platform.
- More than 20,000 conversations had already taken place through RAY during its early deployment.
Question
Q1. Razorpay partnered with which bank to launch the AI-powered account manager ‘RAY’ on WhatsApp?a) Axis Bank
b) HDFC Bank
c) IndusInd Bank
d) ICICI Bank
Answer: c) On 2 September 2026, Razorpay partnered with IndusInd Bank to launch RAY, a 24×7 conversational AI account manager that allows businesses to manage payments, settlements and performance-related queries through WhatsApp.
