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‘CPGRAMS’—AI based Grievance Management Application

Published on July 17, 2021
Current Context: Union Defence Minister, Rajnath Singh launched the ‘CPGRAMS’ app for grievance management.
‘CPGRAMS’—AI based Grievance Management Application
  • The ‘CPGRAMS’ signifies Centralized Public Grievance Redress And Monitoring System. It is an Artificial Intelligence (AI) and Machine Learning (ML) powered grievance management app.
  • It was developed by the Ministry of Defence and IIT Kanpur.
  • It will automatically handle and analyse the complaints of the people and will reduce human intervention, save time and bring more transparency to their disposal.
  • It will bring improvement in grievance redressal in GOI.
  • The AI and ML tools help to identify repeat complaints or spam ones. Depending on the meaning of the complaint, the app categorizes the complaints into different categories even when keywords are not present in the complaint.
  • Static Part: 
    • Union Minister of Defence: Rajnath Singh


Q.1 Who among the following launched the ‘CPGRAMS’ app for grievance management?
a. Dharmendra Pradhan
b. Ashwini Vaishnaw
c. Rajnath Singh
d. Anurag Singh Thakur
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