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Model Retail Outlet Scheme- Indian Oil, BPCL and HPCL

Published on November 30, 2021
Current Context: The Indian Oil, Bharat Petroleum Corporation Limited and Hindustan Petroleum Corporation Limited have launched Model Retail Outlet Scheme.
Model Retail Outlet Scheme- Indian Oil, BPCL and HPCL
  • They have also launched ‘Darpan@petrolpump’, which is the Digital Customer Feedback Program.
  • The scheme will help to benchmark Retail Outlet standards and ensure standardized customer facilities in a seamless manner.
  • The scheme will enhance service standards and amenities at the networks of these 3 oil PSUs.
  • The 5 Level evaluation process of over 70000 retail outlets in India will take place. The process will evaluate core service and facility parameters, customer amenities like at the networks of these PSUs.
  • The retail outlets are divided into 4 categories as per their sales performance, services and facilities being granted, digital transactions facilities at their end.
  • The winners will be awarded ‘Shresth’ and ‘Uttam’ awards by Petroleum and Natural Gas Ministry and ‘Rajya Sarv Pratham’ awards by the respective Oil Companies.
  • darpan@petrolpump: It is a feedback program that will be executed in real-time and the customers can deliver their valuable feedback after availing the service at the network of these oil companies and their feedback will help to enhance the customer service facilities.
  • Static Part: 
    • HQ of Indian Oil, HPCL, and BPCL: Mumbai


Q.1 Which organization launched Model Retail Outlet Scheme?
a. Indian Oil
c. BPCL 
d. All of the above

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