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IBA’s Ease Reform Index

Published on November 15, 2022
Current Context: The Indian Bank Association (IBA) released a report titled, “EASE Reform Index for the First Quarter of FY23”.
IBA’s Ease Reform Index
  • The State Bank of India (SBI) topped the rankings and was adjudged as the “Best Bank” for adopting the reforms that are prescribed for the Public Sector Banks (PSBs).
  • The Union Bank of India (UBI) was ranked second while the Bank of Baroda (BOB) was ranked third in the index.
  • The following six parameters were considered for ranking the 12 PSBs:
  1. Customer Responsiveness
  2. Responsible Banking
  3. Credit Off-take
  4. UdaymiMitra for MSMEs
  5. Deepening Financial Inclusion & Digitalization
  6. Ensuring Outcomes- Governance/HR
  • EASE (Enhanced Access and Service Excellence) Index was launched in 2018 under the EASE Reform Agenda and measures the performance of PSBs on over 120 metrics across 6 parameters and 5 themes.
  • The Indian Bank Association (IBA) was established in 1946 with its headquarters in Mumbai. The current CEO of the company is Sunil Mehta.

Question:

Q.1 Which Public Sector Bank topped the “EASE Reform Index for the First Quarter of FY23”?
a. SBI

b. UBI
c. BOB
d. PNB

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