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IBA’s Ease Reform Index

Published on November 15, 2022
Current Context: The Indian Bank Association (IBA) released a report titled, “EASE Reform Index for the First Quarter of FY23”.
IBA’s Ease Reform Index
  • The State Bank of India (SBI) topped the rankings and was adjudged as the “Best Bank” for adopting the reforms that are prescribed for the Public Sector Banks (PSBs).
  • The Union Bank of India (UBI) was ranked second while the Bank of Baroda (BOB) was ranked third in the index.
  • The following six parameters were considered for ranking the 12 PSBs:
  1. Customer Responsiveness
  2. Responsible Banking
  3. Credit Off-take
  4. UdaymiMitra for MSMEs
  5. Deepening Financial Inclusion & Digitalization
  6. Ensuring Outcomes- Governance/HR
  • EASE (Enhanced Access and Service Excellence) Index was launched in 2018 under the EASE Reform Agenda and measures the performance of PSBs on over 120 metrics across 6 parameters and 5 themes.
  • The Indian Bank Association (IBA) was established in 1946 with its headquarters in Mumbai. The current CEO of the company is Sunil Mehta.


Q.1 Which Public Sector Bank topped the “EASE Reform Index for the First Quarter of FY23”?
a. SBI

b. UBI
c. BOB
d. PNB
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