- The Digital Local Pass allows eligible residents living within 20 km of a toll plaza to purchase a monthly toll pass online without visiting the toll-plaza office.
- The pass provides unlimited travel through the respective toll plaza during the month.
- The facility was first introduced at the Mundka–Bakkarwala Toll Plaza on Urban Extension Road-II in Delhi and will later be expanded to other toll plazas.
- Eligibility is verified digitally using DigiLocker, VAHAN, FASTag details and GIS-based address verification, reducing paperwork and manual checking.
- MargMitra is a digital highway-assistance platform that allows users to type or speak queries in 22 Indian languages.
- It provides help with FASTag recharge, KYC, refund status, local and annual passes, blacklisting status and pending e-notices.
- Users can also register complaints, track their status, file appeals and report road-safety problems such as stalled vehicles and encroachments.
- The initiative was launched under Digital India to make toll services faster, transparent and more convenient for National Highway users.
Mukesh Saha
Cracked CBI Zone Based Officer
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