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National Workshop on e-office

Published on February 13, 2020
Current context: Minister for Personnel, Public Grievances & Pensions Dr Jitendra Singh inaugurated a National Workshop on e-office in New Delhi on 12th Feb 2020.
National Workshop on e-office
  • Dr Jitendra Singh launched the Centralized Public Grievance Redress And Monitoring System (CPGRAMS) Reforms at the event.
  • He said that the number of "public grievances" registered with the grievances cell has increased from just two lakh in 2014 to nearly 19 lakh now.
  • The reforms will lead to a reduction in grievance disposal time and improved quality of grievance redressal.
  • CPGRAMS is the web technology platform, primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organisations.
  • The online web-enabled system CPGRAMS is developed by National Informatics Centre (NIC), in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG).
  • The CPGRAMS provides the facility to lodge a grievance online from any geographical location.


Q.1 Which among the following web portal is launched by the Ministry of Personnel, Public Grievances & Pensions for Public Grievance Redress?

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